Useful Estate Information
Bins
There are two bin stores on the estate:
- Buckingham Road (next to the tower block), and
- Tottenham Road (access from the interior of the estate, no access from the street)
In autumn 2023 the Tottenham Road bin store will be upgraded, and a new bin store will be added on the corner of Tottenham Road and De Beauvoir Road, in the north west corner of the estate.
Access to all the bin stores is from the inside of the estate only and there is no on-street access.
Ground floor maisonettes on Tottenham Road have kerbside collection, weekly for recycling and food waste, alternating fortnights for general waste and garden waste. You can check your collection date on the Hackney website, here.
Facilities
There are two play areas and a basketball court on the estate, as well as a community hall and, from 2023, a community garden.
Reporting Anti-Social Behaviour (ASB)
Hackney publish information on how to report ASB on their website, here.
In an emergency you should always call the police on 999.
Repairs
This section is to share information with residents about how to report repairs and what to do if you are not getting the response you think you need. Hackney publishes detailed information on repairs on the repairs section of its website.
Something is wrong in my home
If you are a council tenant you can report your repair online on the council website.
Leaseholders have to report repairs via telephone on 020 8356 3691.
When you report a repair you should receive a reference number. Make a note of this as you will need it if you have to chase up the repair.
Something is wrong in a communal area or throughout the Estate
Problems in communal areas have to be reported by telephone. Once you have reported an issue in a communal area and have been given a reference number please share the details with the TRA by sending us an email.
I’ve reported a repair but nothing has happened
Hackney will give your repair a category when you report it, and they should tell you what the category is. Normal repairs (those that aren’t Immediate, emergency or Urgent) should be handled within 21 working days. This means at least 4 calendar weeks. Hackney publish their repair categories and timescales on their website.
If your repair has not been dealt with within published timescales you have a number of options:
Contact your local councillors
You can contact your local councillors by email: Joe Walker or Polly Billington
Contact your Estate Manger
Celestine Udenze is our Estate Manager, to get in touch you can email the Neighbourhood team. The email will be picked up by Celestine or someone who is covering for him if he is on leave.
Make a Complaint
You can make a complaint online, in person, or using a web form. Hackney publishes information on making complaints on its website, here.
If the response to your complaint is not satisfactory, you can escalate it to stage two of the complaints process. Reply saying “I am not satisfied with this response and I would like this complaint to be escalated to stage two of the complaints process”. Try to explain why the response is not satisfactory. Someone new will review your complaint and the response. If the stage two response is not satisfactory you can ask for it to be referred to the Housing Ombudsman.
When to tell the TRA
Residents are always welcome to bring up maintenance issues at TRA meetings. We don’t have special access to Council services but we will do what we can to help.